Contact Us

Grazie per aver scelto Franco Cumini — thank you for choosing Franco Cumini, your destination for handcrafted Italian design jewellery, rooted in Premariacco, Udine. We are committed to providing personalized, attentive customer service for all your questions, concerns, feedback or requests related to our jewellery collection, orders, shipping or policies. Our small team prides itself on expert knowledge of handcrafted accessories and EU/ international shipping, ensuring a seamless shopping experience for jewellery lovers worldwide.
 

Official Contact Channels

 
Email is our preferred method for the fastest, most detailed response—we answer all inquiries in Italian and English (the official languages of our brand) in the order they are received, during Italian business hours (Monday–Friday, 9AM–6PM CET).
 

Primary Customer Service Email

 
service@vxubl.com
 
  • Standard Response Time: 24 business hours (general inquiries: product details, order status, shipping questions, jewellery care).
  • Urgent Inquiries: Include the word URGENT in the email subject line (e.g., URGENT – Damaged Zuri Gold Hoops – Order #12345) for a 12 business hour priority response (damaged jewellery, missing tracking, order cancellations, EU customs issues).
  • Subject Line Tip: Always include your order number and jewellery piece name in your email to help us resolve your issue quickly and efficiently—critical for international and EU orders.
 

Mailing Address (Physical Mail/Authorized Returns)

 
For written correspondence, official returns (with a valid RA number only) or physical mail:
 
Franco Cumini
 
Via Fiore Dei Liberi 33040
 
Premariacco UD, Italy
 
IMPORTANT: Unauthorized returns (no valid RA number) will be rejected and returned to sender at the customer’s cost—all returns require prior written authorization from our customer service team (per our Return & Refund Policy). We do not accept walk-in visits at our Premariacco location.
 

Brand Quick Info

 
  • Brand Name: Franco Cumini
  • Website: https://vxubl.com/
  • Base Location: Premariacco, Udine, Italy
  • Shipping: Worldwide (EU + International)
  • Currency: Euro (EUR) – USD pricing available at checkout
  • Compliance: EU GDPR, Italian Consumer Law, EU Customs Regulations
 

Jewellery Care Support

 
For personalized tips on caring for your handcrafted Franco Cumini jewellery (e.g., anti-tarnish for metal pieces, cleaning beaded jewellery), email us at service@vxubl.com with the subject line: Jewellery Care – [Piece Name]—we are happy to share our expert advice to help your pieces last a lifetime.